There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's Mobile products and services in about a month. This may be new for you, but the journey is all mapped out. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.
If an issue calls for extra attention, bring in additional internal support to get things back on track. You will have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together.
Mobile Representatives make a real difference to their customers and the company, providing over-the-phone support on a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements and repairs. It's about building relationships and turning the knowledge you gain in training into customer service wins. If you're ready to grow your skills, this is a role with a lot of potential. Your attention to detail is essential you'll keep a record of actions taken and create documents that ensure your customers’ service histories are available for future Representatives. Your dedication and resourcefulness, paired with the strength of our products and services, keep services flowing and customers satisfied. We’ll help you develop the skills to be comfortable and adaptable troubleshooting all kinds of technical mobile issues. No matter your background, our training program can put you ahead of the curve on all the latest technology. Shifts starting 11am or later receive an additional $.75 cent differential.
SPECTRUM CUSTOMER SERVICE FREE
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.Mobile Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions. Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment.Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts.
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